Frequently Asked Questions

You can request a quote by filling out our online quote form, calling our customer service, or messaging us on WhatsApp. We'll need information about what you're shipping, the weight, dimensions, and destination in Pakistan to provide an accurate quote.

Required documents typically include a valid ID, a detailed inventory list, the receiver's contact information, and a completed shipping form. For commercial shipments, additional documentation like commercial invoices and certificates of origin may be required.

Delivery to high-risk countries takes 40 to 150 working days from the invoice date. Delays may occur due to strikes, wars, port congestions, global problems, or political issues.

We offer full container service, sea freight, courier service, document courier, and packing services to Pakistan. Each option has different pricing and weight/size limitations to suit different shipping needs.

Shipping costs are calculated based on the weight, dimensions (volumetric weight), destination in Pakistan, shipping method, and any additional services required. We provide transparent pricing with no hidden fees.

You can track your shipment using the tracking number provided in your confirmation email. Contact our support team any time for a real-time update on your cargo's location and status.

If the recipient is not available at the time of delivery, our delivery team will leave a notification and attempt delivery again. After multiple failed attempts, the package will be held at a local facility for pickup.

Yes, we offer door-to-door delivery services to most areas in Pakistan. For remote locations, we may work with local partners to ensure your cargo reaches its final destination safely.

Our team handles the customs clearance process, preparing and submitting all necessary documentation. Customs in Pakistan will inspect the shipment and may apply duties or taxes which are typically the responsibility of the recipient.

Yes, prohibited items include weapons, illegal drugs, pornography, alcohol, pork products, and certain electronic devices. There are also restrictions on shipping currency, jewelry, and certain medications.

Yes, most shipments to Pakistan are subject to customs duties and taxes, which are typically paid by the recipient upon delivery. The amount depends on the type and value of goods being shipped.